Rights and responsibilities

Partners in Recovery (PIR) is committed to providing a quality service that supports individuals with severe and persistent mental illness who have complex needs through the coordination of appropriate support.

We believe recovery is an individual process and that our role as a service is to provide opportunities, information and resources that will assist individuals to live the life they choose, in the community of their choice.

Download the Rights and Responsibilities document which outlines the rights and responsibilities of individuals accessing PIR and employees delivering PIR.

We value your feedback

Do you have a compliment, complaint or suggestion?

You have the right to full and effective use of your human, legal and consumer rights when receiving support through PIR and to have all appropriate steps taken to resolve issues of concern.

Should you have a complaint, compliment or suggestion, please contact your Support Facilitator or their manager to discuss. Alternatively, please contact the Partners In Recovery Intake Line on 1300 747 724 where you are welcome to chat to the Intake Supervisor or PIR Coordinator. If you believe you complaint has not been resolved by these processes you can contact the Office of the Health Ombudsman on 133 464 or visit www.oho.qld.gov.au

We are committed to the prompt and effective resolution of complaints to the highest possible satisfaction of all involved.